Courteous and professional

We aim to provide a polite,welcoming and efficient service, resolving your needs and requirements first time.

All matters will be treated in confidence.

Dependable and easy to do business with

We will be fair in the way we deliver our service and treat all members of the community equally.

We will provide services accessible to all our customers.

Where we are not able to provide information, we will liaise with the necessary departments on your behalf to get your enquiry resolved.

Responsible and accountable

We will be responsible and accountable for the accuracy and quality of our work and are committed to investing in our staff development so we can help you more efficiently.

We will respond to any formal complaints about One Stop Services within 10 working days.

We are committed to the corporate aims for customer care and will deliver within these agreed standards.